Conversational Experience Design
Conversational Experience Design
Conversational Experience Design
UX Flow
UX Flow
UX Flow
Brief
Brief
Brief
Integrate the concept of Journaling as a feature in Miko for kids.
Integrate the concept of Journaling as a feature in Miko for kids.
Integrate the concept of Journaling as a feature in Miko for kids.
Where I…
Where I…
Where I…
…designed a safe conversational space for emotional expression without surveillance.
…designed a safe conversational space for emotional expression without surveillance.
…designed a safe conversational space for emotional expression without surveillance.
Context
Context
Context
The 'journaling' feature was designed to act as a safe emotional expression space for children. This exploration was built strictly on the principles of child-first safety, privacy by default, and emotional honesty without surveillance.
It is a feature exploration that transforms the adult concept of journaling into a safe, guided conversational space for children to express their feelings naturally
It is a feature exploration that transforms the adult concept of journaling into a safe, guided conversational space for children to express their feelings naturally
It is a feature exploration that transforms the adult concept of journaling into a safe, guided conversational space for children to express their feelings naturally
Problem
Problem
Problem
Journaling relies on cognitive maturity; children often do not know what to share or why.
Journaling relies on cognitive maturity; children often do not know what to share or why.
Journaling relies on cognitive maturity; children often do not know what to share or why.
Furthermore, giving parents full access to a child's journal entries breaks trust, suppresses honest expression, and turns a safe space into surveillance.
Furthermore, giving parents full access to a child's journal entries breaks trust, suppresses honest expression, and turns a safe space into surveillance.
Furthermore, giving parents full access to a child's journal entries breaks trust, suppresses honest expression, and turns a safe space into surveillance.
We needed to solve for the "gray area" of how to monitor emotional distress without violating the child's autonomy.
We needed to solve for the "gray area" of how to monitor emotional distress without violating the child's autonomy.
We needed to solve for the "gray area" of how to monitor emotional distress without violating the child's autonomy.
Solution
Solution
Solution
Embedded Conversational Experience
Embedded Conversational Experience
Embedded Conversational Experience
Instead of introducing a standalone feature that kids wouldn't understand, journaling is seamlessly embedded into the existing "Let's Talk" experience. We don't ask children to journal, we invite them to talk, using Miko to carry the cognitive load through gentle follow-ups and emotional scaffolding.
Instead of introducing a standalone feature that kids wouldn't understand, journaling is seamlessly embedded into the existing "Let's Talk" experience. We don't ask children to journal, we invite them to talk, using Miko to carry the cognitive load through gentle follow-ups and emotional scaffolding.
Instead of introducing a standalone feature that kids wouldn't understand, journaling is seamlessly embedded into the existing "Let's Talk" experience. We don't ask children to journal, we invite them to talk, using Miko to carry the cognitive load through gentle follow-ups and emotional scaffolding.
Separation of Expression from Reporting
Separation of Expression from Reporting
Separation of Expression from Reporting
Designed a framework where the child's raw, verbatim expression remains strictly private to Miko. We ensured that parent-facing information is completely abstracted, rephrased, and non-quotational.
Designed a framework where the child's raw, verbatim expression remains strictly private to Miko. We ensured that parent-facing information is completely abstracted, rephrased, and non-quotational.
Designed a framework where the child's raw, verbatim expression remains strictly private to Miko. We ensured that parent-facing information is completely abstracted, rephrased, and non-quotational.
Real-Time Categorization Logic
Real-Time Categorization Logic
Real-Time Categorization Logic
Set up a backend flow that detects sensitive emotional signals in real-time. When a child shares something distressing, the system shifts Miko's tone from a corrective "fallback" response to positive acceptance and empathy, automatically logging it as a journal entry
Set up a backend flow that detects sensitive emotional signals in real-time. When a child shares something distressing, the system shifts Miko's tone from a corrective "fallback" response to positive acceptance and empathy, automatically logging it as a journal entry
Set up a backend flow that detects sensitive emotional signals in real-time. When a child shares something distressing, the system shifts Miko's tone from a corrective "fallback" response to positive acceptance and empathy, automatically logging it as a journal entry
Selective Parental Awareness
Selective Parental Awareness
Selective Parental Awareness
Created a parent-side dashboard driven by a metaphoric severity logic and mood trends with emojis. Parents receive time-bound abstracted summaries and actionable suggestions ("Other parents find it helpful to..."), ensuring they get awareness, not access.
Created a parent-side dashboard driven by a metaphoric severity logic and mood trends with emojis. Parents receive time-bound abstracted summaries and actionable suggestions ("Other parents find it helpful to..."), ensuring they get awareness, not access.
Created a parent-side dashboard driven by a metaphoric severity logic and mood trends with emojis. Parents receive time-bound abstracted summaries and actionable suggestions ("Other parents find it helpful to..."), ensuring they get awareness, not access.
Reports
Reports
Reports
Metaphoric Severity Logic
Metaphoric Severity Logic
Fine
Fine
Fine
A little off
A little off
A little off
Emotionally heavy
Emotionally heavy
Emotionally heavy
Persistent distress
Persistent distress
Persistent distress
Needs attention
Needs attention
Needs attention
Issue Reporting
Issue Reporting
Journal entry rephrased to separate ‘reporting’ from ‘expression’ to ensure protection of raw expression of kids through Miko to avoid it from becoming a way to surveillance the children.
Journal entry rephrased to separate ‘reporting’ from ‘expression’ to ensure protection of raw expression of kids through Miko to avoid it from becoming a way to surveillance the children.
Journal entry rephrased to separate ‘reporting’ from ‘expression’ to ensure protection of raw expression of kids through Miko to avoid it from becoming a way to surveillance the children.
Metaphoric Severity Logic
Metaphoric Severity Logic
While each child is unique, it is well documented through research and studies on how to approach healthily children’s emotional spiral as a parent. So having set up a suggestion section could help plan their immediate action to child’s issues elevates the parent’s UX by a lot.
While each child is unique, it is well documented through research and studies on how to approach healthily children’s emotional spiral as a parent. So having set up a suggestion section could help plan their immediate action to child’s issues elevates the parent’s UX by a lot.
While each child is unique, it is well documented through research and studies on how to approach healthily children’s emotional spiral as a parent. So having set up a suggestion section could help plan their immediate action to child’s issues elevates the parent’s UX by a lot.
Outcome
Outcome
Outcome
By prioritizing privacy and ethical responsibility, this feature creates a disguised yet effective journaling system that feels completely natural to children, preserves their trust, and enables timely adult intervention only when truly needed.
By prioritizing privacy and ethical responsibility, this feature creates a disguised yet effective journaling system that feels completely natural to children, preserves their trust, and enables timely adult intervention only when truly needed.
By prioritizing privacy and ethical responsibility, this feature creates a disguised yet effective journaling system that feels completely natural to children, preserves their trust, and enables timely adult intervention only when truly needed.
